FÖD staff and local elected officials successfully defend the integrity of collective agreements every day. Local stewards handle most complaints in the initial phase. If the problems cannot be solved in the initial phase, the FÖD staff representatives collaborate with the natives, up to arbitration if necessary. FPSE regularly provides labour relations training for local members and the Contract Administration Review Committee (CARC) regularly brings together business leaders to coordinate and learn how best to protect the rights of collective agreements. A collective agreement is a contract negotiated between the employer and the union that sets wages and working conditions for all workers covered by the agreement. Your agreement provides for a complaints procedure in case the employer is unable to comply with the terms of the agreement. .